Accepted payment methods at Luvcupboard.

We support Square payments and the following cards are accepted: JCB, VISA, MASTERCARD, AMERICAN EXPRESS.

How do I clean my kitchen?

Luvcupboard’s high-quality surfaces are very easy to clean. However, to maintain the value of your new cupboard for many years to come, you should clean them regularly and correctly. Whether your cupboard is made of synthetic material or genuine wood, there are cleaning agents which you should absolutely refrain from using – including aggressive liquid cleaning agents and abrasive cleaning agents. Polishes, wax, and solvents are also unsuitable for cleaning cupboard surfaces and do more harm than good. Please do not use steam cleaners. 

Basic care tips.

  • Wipe up spills, splatters, and water spots as they occur, and keep the cabinets dry.
  • Clean as needed with a soft, lint-free cloth.
  • Use a mild detergent or soap and warm water.
  • Dry surfaces immediately with a soft cloth
  • Avoid using a dishcloth or sponge, because it could contain remnants of grease or detergents.
  • Do not use products with bleach, ammonia, or abrasive additives.
  • Never use scouring pads, steel wool, or powdered cleaners.
  • Avoid placing small kitchen appliances where heat is directed onto cabinet surfaces.
  • Avoid draping damp clothes or dishtowels over cabinet doors, because excessive moisture can cause permanent damage.

Proper care.

Cabinets should be dusted or vacuumed periodically depending on the amount of particulate matter that may have accumulated. Always dust with a polish­ moistened or damp cloth, as dry dusting may scratch the surface. It is a good practice to follow the grain of the wood when dusting, wiping across the grain could cause scratches to appear if the dust contains grit. Residues such as smoke, cooking vapors, or body oils can be cleaned with a damp cloth with a small amount of furniture cleaner. Remember to use a clean soft cloth.

A handle has broken, where can I buy a new one?

You'd better contact our customer service staff, they will tell you the handle model and purchase guide.

I have lost my receipt/invoice, what can I do?

If you have lost your invoice, don't panic. You can contact our customer service and provide the order information. After verification, customer service will give you a replacement electronic invoice. Also, please take care of the invoice.

Warranty.

Durable performances and reliability are what the extraordinary quality of our cupboards is based on. We truly believe in this, which is why we offer the possibility of extending our standard guarantee to 1 month. This goes to show how important each customer is to us, who can always count on an efficient after-sales service that meets his requirements.

When does the warranty period come into effect?

The duration of the warranty is 1 month from the date of delivery of products to the purchaser, which must be confirmed with the presentation of the invoice or receipt.

What if the product is damaged during the warranty period?

If the product is damaged during the warranty period, we will provide a return to the factory for repair service. It is important to note that shipping costs for returning to the factory for repairs are borne by the consumer. You need to attach the warranty card, if the warranty card is lost or broken, then we will charge the repair cost of the product normally.